Systems Support Engineer

**Job Overview** We are seeking a highly motivated Systems Support Engineer to join our IT support team. This role involves providing technical assistance, troubleshooting, and maintaining computer systems and network infrastructure across various operating systems including Windows, macOS, and Linux. The ideal candidate will possess strong communication skills and a customer\-focused approach to ensure seamless IT operations and user satisfaction. This position offers an excellent opportunity to work in a dynamic environment supporting enterprise\-level technology solutions such as VPNs, firewalls, ServiceNow, Jira, BMC Remedy, and LAN configurations. **Duties** * Provide technical support for desktop and server hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office. * Troubleshoot software issues related to operating systems, network connectivity, and hardware components. * Manage and support computer networking configurations such as LAN setups, firewalls, and VPN connections. * Utilize ServiceNow, Jira, and BMC Remedy for incident tracking, ticket management, and issue resolution workflows. * Assist users with help desk requests via phone or remote access to resolve technical problems efficiently. * Perform routine maintenance tasks including system updates, software installations, and hardware diagnostics. * Support network security measures by configuring firewalls and monitoring network activity to prevent unauthorized access. * Collaborate with cross\-functional teams to resolve complex technical issues and improve IT support processes. * Document troubleshooting steps and solutions clearly for future reference and knowledge sharing. **Experience** * Proven experience in technical support roles involving desktop support, network administration, or IT help desk functions. * Familiarity with operating systems including Windows (Active Directory), macOS, and Linux distributions. * Hands\-on experience with computer networking concepts such as LAN/WAN setup, VPNs, firewalls, and LAN troubleshooting. * Proficiency with service management tools like ServiceNow, Jira, and BMC Remedy for incident tracking and reporting. * Knowledge of software troubleshooting techniques across various platforms and hardware components. * Strong communication skills with the ability to explain technical issues clearly to non\-technical users. * Experience supporting enterprise IT environments with a focus on customer service excellence is highly desirable. This role requires a proactive problem solver with excellent organizational skills who can thrive in a fast\-paced environment while maintaining high standards of service delivery. Pay: Up to $55,000\.00 per year Benefits: * Disability insurance * Flexible schedule * Life insurance * Vision care Work Location: In person