Senior Information System Analyst

The Winnipeg Foundation is **For Good. Forever.** We help people give back to our shared community by connecting generous donors with causes they care about. **For Good.** We are an endowment\-based public foundation, so gifts are pooled and invested, and the annual earnings are distributed back to the community **Forever. Founded in 1921, we are proud to be Canada's first community foundation**. Our vision is ‘a Winnipeg where community life flourishes for all.’ The Foundation is committed to work/life balance and diversity both within the organization and in its work with the community. **Our Values** * Trust * Generosity * Equity * Transformation * Responsiveness **Our Core Competencies** * Relationship Building * Managing Healthy Conflict * Adaptability * Critical Thinking and Decision Making We are currently recruiting for the role of **Senior Information System Analyst** (1 – Permanent – Full\-Time Position) **The Role:** The Senior Information Systems Analyst plays a pivotal role as both a strategic and operational intermediary, effectively connecting end users, the Information Management \& Cybersecurity team, and vendor support organizations. This multifaceted position encompasses a broad range of responsibilities, including application support, detailed business analysis, innovative process design, and comprehensive system configuration. The analyst will spearhead initiatives to implement and optimize various application software platforms, including critical systems such as the Financial Management System (FMS), Customer Relationship Management (CRM), and Enterprise Resource Planning solutions (ERP). In doing so, they will ensure that these initiatives align seamlessly with the organization’s overarching goals, adhere to stringent security standards, and meet the diverse needs of users. This role is not just about maintaining existing systems; it involves actively contributing to the growth and enhancement of the Information Management \& Cybersecurity department's services and processes. As a result, the Senior Information Systems Analyst is integral to driving efficiency and effectiveness within the organization’s technological framework. As part of a small and collaborative team, all members contribute to the administrative and operational activities required to support departmental success. Accordingly, the Senior Information Systems Analyst may assist with tasks such as maintaining documentation, coordinating communications, organizing information, and supporting other departmental processes as needed. These responsibilities complement the role's technical and strategic accountabilities and reflect a collaborative approach to service delivery. **Core Areas of Responsibilities** *System Management* * Utilize ticketing systems ***(Freshworks)***and knowledge bases to track, manage, and resolve support requests efficiently. * Collaborate with other Information Management \& Cybersecurity department’s services and processes. * Ensure timely resolution of issues and continuous improvement of support processes. * Configure systems, including workflows, permissions, and forms * Manage application onboarding and decommissioning * Liaise with vendor support teams to resolve issues and implement updates *Business Analysis \& Process Design* * Gather and analyze business requirements from stakeholders * Design and document current and future state workflows * Translate business needs into functional and technical specifications * Support integration between applications to enable seamless data flow *Documentation \& Training* * Contributes to the development and maintenance of support documentation and FAQs to enhance self\-service resources. * Deliver application/system training sessions to end users with varying levels of digital literacy * Maintain documentation for system configurations and process changes *ProjectManagement* * Support the Information Management \& Cybersecurity department’s services and processes. * Coordinate business projects related to application implementation and enhancement * Develop project plans, timelines, and resource allocations * Facilitate cross\-functional teams and manage stakeholder communications * Track and monitor project progress, risks, and deliverables to ensure successful outcomes * Support change management and post\-implementation reviews *Governance \& Collaboration* * Ensure application configurations align with cybersecurity and data governance standards * Provide feedback to leadership on system performance and user needs * Participate in internal committees and cross\-functional projects ***Experience, Education, and Credentials*** * Diploma or degree in business analysis, information systems, or related field * 5\-7 years of experience in application support, business analysis, or system configuration * Experience with configurable platforms * Exposure to Microsoft Business Central * Strong documentation and communication skills * Experience coordinating and participating in projects ***Preferred*** * Experience in non\-profit or public sector environments * Experience with Fresh work products * Familiarity with data governance and cybersecurity principles * Certifications such as ITSM, CBAP, CAPM, ITIL, or BPMN are an asset ***Skills and Abilities*** * Strong written and verbal communication skills * Strong process mapping skills * Working knowledge of workflow design * Strong project planning and coordination skills * Ability to translate technical data for audiences with varying digital literacy * Strong problem\-solving capability * Ability to work under pressure * Ability to collaborate * Ability to provide constructive feedback * Flexibility in thinking and operating style * Strong active listening skills * Patience when dealing with others * Sensitivity toward the preferences and wishes of others * Ability to work evenings and weekends as needed, with little advance notice * Interpersonal skills **What We Offer:** * Starting salary in the range of **$65,752 \- $78,902** * A comprehensive benefit package including health and dental benefits * A Health Spending Account * Access to Consult \+ (Virtual Doctor Service) * EFAP program available to employees and family members * Pension program starting at six months of employment * Vacation starting at three weeks per year * Eco\-pass program (half\-cost bus pass) * Maternity/Parental Leave Top Up * Professional Development opportunities Applications, including a resume and a cover letter, should be submitted by **July 23, 2026\.** All applications must be submitted at Applicants who do not fully meet all requirements are nonetheless encouraged to submit their applications for consideration for this position. We firmly believe in the potential of diverse perspectives, skills, and experience to enrich our team and contribute to The Foundation’s overall success. **The Recruitment Process** As part of The Foundation’s commitment to being transparent, the following are the stages of our recruitment process: * Job posting closes – July 23, 2026 * Phone screening interview – August 6 \& 7, 2026 * First In\-person interview – August 17 \& 18, 2026 * Second In\-person interview – August 25, 2026 * Start date: **October 1, 2026** **During the recruitment process, prospective candidates will be expected to provide specific examples of situations where they have demonstrated The Foundation's values and core competencies.** *The Winnipeg Foundation is committed to an inclusive, barrier\-free environment and will accommodate the needs of applicants under the Accessibility for Manitobans Act (AMA) throughout all stages of the recruitment and selection process. We thank all applicants for their interest; only those advancing in the competition will be contacted. If contacted to participate in the process, please advise if you require accommodation.* **Note**: Employment is conditional upon verification of eligibility to work in Canada for an employer other than the current employer. If you would like to discuss accommodation or have difficulty submitting your application via the portal, please email careers@wpgfdn.org for support. Pay: $65,752\.00\-$78,902\.00 per year Benefits: * Employee assistance program * Flexible schedule * Life insurance * Paid time off * RRSP match * Tuition reimbursement * Vision care Work Location: In person