Program Coordinator-ZSI & SAPTA

Since 1970, Indian Health Council, Inc. (IHC) has provided high\-quality, compassionate healthcare and support services to the nine Federally recognized American Indian tribes in north San Diego County. With more than 200 employees serving 2 clinic sites, IHC is proud of the diversity of its staff as a reflection of the community it serves. The reward of working at IHC is more than a paycheck and excellent benefits; it is the impact and contribution to the Tribal community that employees value most. If you are passionate about improving the overall health and wellness of our tribal community, IHC is looking for people like you. **About Us** * Patient\-Centered Care: Medical, Dental, Behavioral Health, Pharmacy, Social Services * Research focused: Community Based Participatory grant\-funded research programs; we are a Native American Research Center of Health (NARCH). * Accredited as an ambulatory health care center by AAAHC **Our Philosophy** At IHC, we believe in empowering our patients with knowledge to achieve their healthcare goals. We strive to treat the whole person using a multifaceted approach to include physical, mental, emotional, and spiritual aspects of health and wellbeing. **Our Benefits** PPO medical, dental, and vision insurance with low employee contribution; company\-paid life and disability insurance; malpractice coverage for providers; 403B retirement with company matching; generous PTO and Sick time; 14 paid holidays; paid jury service; and paid bereavement leave; reimbursement for professional license(s), and certifications such as CPR and continuing education units. Our facility also qualifies as a high\-need area for provider CA State and Federal Loan Repayment Programs. **Reports To:** Health Promotions Director **FLSA Status:** Non**\-**Exempt **Position Function:** Non\-clinical **Classification:** Regular, Full\-time **Schedule:** Monday – Friday 1\.0 FTE **Location:** Onsite, position may be assigned to work at both IHC locations **Grant End Date:** ZSI until 3/31/27; SAPTA until 4/30/27 **SUMMARY:** Under the direction of the Health Promotion Services Director, this position is responsible for developing, coordinating, and implementing stigma reduction, prevention, and outreach activities for the Behavioral Health Department. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** The information in this job description indicates the general nature and level of work performed. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job position. Duties and responsibilities may change (be assigned or removed) at any time with or without notice. 1\. Assist with planning and coordination of the program and its activities. 2\. Monitor implementation of program policies and practices. 3\. Work to keep the program and activities on schedule, within stated budgets and functioning smoothly. 4\. Support program growth and development as necessary. 5\. Coordinate program communications. 6\. Oversee the program budget, including tracking expenditures. 7\. Prepare clear and concise program related reports. 8\. Coordinate interactions/relationships between staff, clients, administrators, and all other program stakeholders. 9\. Schedule and organize program\-related meetings and events. 10\. Develop program materials such as flyers, brochures, and promotional resources. 11\. Oversee the use of technology for program operations, such as video conferencing technology, presentation software and other communications technologies. 12\. Create and maintain program records, reports, presentations, and proposals. 13\. Facilitate positive relations between the program team, the public, and the media. 14\. Collaborate with the marketing department on the creation of program related marketing and communications (media relations, social media). 15\. Position may be re\-assigned during activation of EOP. **ZSI Functions:** 1\. Serve as navigator to facilitate the gathering of intake and subsequent data as required and determine readiness of program. 2\. Serve as peer support for clients who are in various behavioral health programs/services. 3\. Perform partial case management. 4\. Provide assistance with group workshops as implemented by the behavioral health department. **SAPTA Functions:** 1\. Act as the primary point of contact for both SAPTA clients and SUD Counselors. 2\. Schedule substance abuse appointments for clients. Resolve scheduling conflicts in collaboration with business operations and behavioral health personnel. Notify clients of scheduling changes/cancelations and prioritize urgency of appointments. Monitor client waitlist. 3\. Accurately explain established rules and regulations to clients and the public regarding eligibility criteria for accessing substance abuse counseling services under the SAPTA program. 4\. Schedule transportation for clients, scheduling pick\-up and drop\-off time, and coordinate and communicate with drivers. 5\. Checks clients in for appointments and generates clinical encounters within the practice management system. Updates required client information fields as required. **SUPERVISORY RESPONSIBILITIES** This position has no supervisory responsibilities. **TRAVEL \& DRIVING REQUIREMENTS** * Travel is not required for this position. * Driving is required for this position. **EDUCATION AND/OR EXPERIENCE** * High school diploma or GED required. * Associate degree preferred. * 4 years’ experience in related program coordination, administration experience or equivalent combination of education and experience. **REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES** * Self\-motivated with the ability to exceed patient expectations. * Excellent organizational skills to effectively handle multiple tasks. * Flexibility to support change, with varying schedules as necessary. * Possess excellent interpersonal communication skills. * Productivity Software: Microsoft Office 365, Microsoft Teams (messaging, virtual meetings, file sharing) and Share Point. * Electronic health records software (EPIC Mychart preferred). * Utilization of Paycom, Relias Learning, and PolicyTech systems. **CERTIFICATES, LICENSES, MEMBERSHIPS AND REGULATIONS** * A valid California driver’s license and a good driving record will be required at the time of appointment and must be maintained throughout employment. * Current AED CPR certification or attainment within 6 months of hire. * Applicants must successfully pass a pre\-employment physical exam, tuberculin skin test or x\-ray and urine drug screen test (to include marijuana). * Health must be adequate to perform all duties of the position. * Must pass criminal background check. **WORK ENVIRONMENT** The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. * Indoor office environment. May attend occasional outreach events in the community. **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job position. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. **CUSTOMER RELATIONS** 1\. Respond promptly and with caring actions to patients and employees. 2\. Maintain professional working relationships with all levels of staff, patients, and the public. 3\. Be part of a team and cooperate in accomplishing department/organizational goals and objectives. **QUALITY MANAGEMENT** 1\. Display knowledge of normal signs of human development and ability to assess and provide age\-appropriate care. 2\. Contribute to the success of the organization by participating in quality improvement activities. **SAFETY** 1\. Maintain current knowledge of policies and procedures as they relate to safe work practices. 2\. Follow all safety procedures and report unsafe conditions. 3\. Use appropriate body mechanics to ensure an injury free environment. 4\. Follow all infection control procedures including blood\-borne pathogen protocols. **HIPAA/COMPLIANCE** 1\. Maintain privacy of all patient, employee, and volunteer information. Access such information only on a need\-to\-know basis and for business purposes only. 2\. Comply with all regulations regarding corporate integrity and security obligations. 3\. Report unethical, fraudulent, or unlawful behavior or activity. **Indian Preference shall be given in accordance with IHC’s Policies and Procedures.**