Helpdesk Support Specialist

Job Summary We are seeking a Helpdesk Support Specialist to provide technical assistance and support to users, ensuring timely resolution of IT\-related issues. The ideal candidate will troubleshoot problems, manage support requests, and help maintain efficient IT operations. Responsibilities * Provide first\-level technical support for hardware, software, and system issues. * Respond to user inquiries and resolve technical concerns in a timely manner. * Troubleshoot desktop, network, and application\-related problems. * Create, update, and track support tickets and service requests. * Assist with user account setup, access requests, and system configurations. * Escalate complex issues to appropriate IT teams when necessary. * Maintain IT documentation and support records. * Follow IT policies, procedures, and security guidelines. * Perform other related duties as assigned. Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field. * Experience in helpdesk support, technical support, or IT service roles is an advantage. * Knowledge of computer hardware, operating systems, networking, and troubleshooting. * Familiarity with ticketing systems and remote support tools. * Strong communication, problem\-solving, and customer service skills. * Ability to work independently and as part of a team. Pay: $74,500\.00 per year Benefits: * Childcare assistance * Company car * Life insurance * Maternity leave Work Location: In person